Refund policy

Return & Refund Policy

We offer a 30-day return policy on eligible physical products. This means you have 30 days after receiving your item to request a return.

Eligibility for Return

To qualify for a return, your item must:

  • Be in the same condition you received it (unopened, unused, unworn)

  • Include all original tags and packaging

  • Be accompanied by proof of purchase

To initiate a return, contact us at info@kratosnatural.com.
Returns must be sent to the following address:
Clausstraat 6, 2661BZ, Bergschenhoek, The Netherlands.

Items sent back without prior approval will not be accepted.

Non-Returnable Items

The following items are non-refundable and not eligible for return under any circumstances:

  • Digital products, including eBooks, guides, protocols, and online courses

  • Coaching or consulting services (once the session is delivered or started)

  • Personal care products (e.g., open skincare, oils, herbal blends)

  • Opened supplements or ingestible products

  • Gift cards

  • Sale items or discounted bundles

Please ensure you read all product details carefully before purchasing.

Supplements & Consumables

Due to safety, hygiene, and regulatory standards, we do not accept returns or refunds on any opened supplement containers or ingestible products.
Unopened items may be eligible for return within 30 days, pending inspection.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 3 days of receiving it so we can resolve the issue.

Exchanges

We do not offer direct exchanges (unless it's damaged). If you wish to replace an item, initiate a return (if eligible), and place a new order once your return is approved.

European Union: 14-Day Cooling-Off Period

For orders shipped into the EU, you have the right to cancel or return your order within 14 days, for any reason, provided the item is unused, unopened, and in original condition.

This right does not apply to:

  • Digital downloads

  • Opened supplements

  • Coaching or consulting services already delivered or started

Refunds

Once we receive and inspect your return, you’ll be notified of approval or rejection.
If approved, refunds are processed to your original payment method within 10 business days.
Processing times may vary based on your bank or payment provider.

If more than 15 business days have passed since approval, contact us at info@kratosnatural.com.